So as soon as I come in there are 2 cancellations, Chris (sewer guy) never told me he sold a job so I am having to do a rush JULIE ticket, not to mention since I was under the impression he did not sell a job, so I scheduled more than normal sewer calls to drum up work. Not to mention I told Chris about the full schedule of calls and he then tells me he is going to be in to work at 9:30am due to “stomach” issues. Ok… so he’s at current count, 5 minutes late.
Well then Jason asks me to find an address in Lake Forest where he is supposed to repair ashphalt. Ok… so we can’t find it in the computer, invoices book, nothing! So I call the public works over there and they say they don’t have anything about it. Jason tells Joe and Colleen (bosses/owners) and they start yelling at us to check the job book again, the oldest one, so I do, find one entry for Lake Forest, turns out it’s the wrong one. So I go back 2 years in Colleen’s computer looking for it and can’t find it. Now, being the owner’s, being the people that knew about this ashphalt that’s supposed to be put back, don’t you think they should KNOW the address?
SO yeah now I am exhausted from running around the office looking for a single address.
Edit
And yet again Chris is trying to pit me against the bosses, first he told them that Todd (other sewer guy) was paying me off to give him the better calls. Um no. Well Joe just keyed me up on the radio asking where Chris was. I said “he called and told me he would be 1 — 1 1/2 hours late…” then Joe cuts me off “when were you going to tell me why is he late” Me: “He told me he had severe stomach issues” and why the hell would I think that Chris WOULD NOT contact his superiors that he would be late? Why is it MY responsibility? I’M JUST THE RECEPTIONIST!!!!
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