Remember when I got all ballsy and had my hair dyed purple? How thrilled I was to finally find a hair stylist who could do my hair?
Epic. Fail. Here’s my story on why I had to fire my hair stylist… and the hunt for a new stylist begins.
This is my personal experience with It’s All About You Hair Salon located in Arlington Heights Illinois.
I dyed my hair purple in February of this year and loved it. I spent a small fortune ($437. Yes it was that expensive.) to get it done (I was told due to the foils and Pravana brand color being so expensive) and posted a glowing review on Yelp about my awesome hair. Due to my Yelp review, she apparently got some new clients (per an email she sent to me in March). I was told at the time by the stylist (who happens to be the salon owner) that since it was not permanent dye, it would fade in 3-6 weeks so 5 weeks later, even though the color looked just as vibrant, I thought due to the length of time that it must be faded.
So mid-March I spend another $100+ to get it “touched-up”. I felt a bit pressured into getting a trendy haircut, “omg you’re no FUN, this color NEEDS a FUN haircut!” but the color was absolutely perfect. I loved it. The orchid color in the bangs… just…. LOVED IT! Here’s a photo of it two months after the touch-up in May (Yep! I am that pale!).
Then at the end of June, my hair was actually faded at this point, unlike when I went in March, and this time my experience was very lackluster. She was sloppy with the color, it took a week to scrub it off my forehead, neck, and ears, and didn’t do the color correctly even though I showed her that May photo AND I still had color in my hair. She ended up not putting any of the Orchid in (until I complained about it, then tried to put the light pink over the dark purple… didn’t work…) and put the dark brown shade too far down my hair so it looked like I had “dip-dyed” my ends purple rather than the awesome that was my Spring hair. I can only assume it’s because her family was there and she was distracted by talking / laughing with them instead of focusing on me, the client.
Ok… so I complained… didn’t tip and left it at that. I actually have no photos of my hair during this point because it bothered me.
That (minus some hair cuts) brings us to last Thursday when I went in for just a hair cut (to even out my hair and get rid of the trendy cut that was done in March) and get a price on removing the purple to make my hair auburn. I said that I was inspired to go red because of it being Autumn with all the leaves. As always I brought in some inspiration photos.
Instead of doing a play-by-play I shall offer up the email sequence because it’s just easier.
She emails me the quote on changing my hair color
Hello there Ms. Sarah,
I’m hoping your account is ok. Once again, I’m very sorry about what happened yesterday and I know it will all work out soon.
As far as your current ‘FALL LEAVES’ haircolor:
I swore if i ever had to foil someones entire head again, especially twice, I would charge at least $500.00. I know that your entire strand of hair is not purple however, your entire head does have purple, well at least 93% of your hair.
Removing the purple via highlighting and then refoiling with the color that you do want is foiling your hair twice; only now i have to move fast and be ready to spray the lightener off of your hair simultaneously.
I’m so up for the challenge and I know that it is going to look amazing when we are finished,,,,remind me once again to take photos….so the foils and base color will be $300.
The color and cut will be a grand total of $348.
Sorry it took so long to get back to you.
Talk to you soon,
Now I don’t do hair, I fix computers and make blogs awesome but slapping some bleach on is not the same as highlighting (which during my blonde days, would indicate a color and toner at the very least over the bleached area) and based on her services and prices page a full head of foil is $105 so a double foil would be $210… what’s the other $90 for?
My complaint email
sent Friday the 27th – 24hrs after being at the salon. I hadn’t received her quote email at this point, got it a minute later.
Hi, so now that I’ve had time to “live” in my hair for a day, I admit, I am unhappy.
- 1. My bangs weren’t trimmed at all
- 2. I have a large bleached section of white/yellow color in my hair, which looks awful.
- 3. I do feel that my overall experience was poor.
I got to my 1:30p appointment, on time. I feel I got into your chair within an appropriate amount of time but after that things went downhill.
I am upset that the bleach was applied to my hair, which gave me the impression you had time to do my color (then finding out you didn’t have availability until next week). Also you didn’t continue cutting my hair after stopping and doing the bleach. I could understand one small foil as a test to see if the color would even lift but not the multiple foils that have left me with a very large and noticeable portion of white/yellow bleached hair. I’ve already had strangers make (I’m sure they feel it’s funny) comments about me “missing a spot” which has made me feel very self-conscious.
I brought up that I was upset about the bleached hair and your only suggestion was to put my hair up. Which I didn’t find to be helpful considering I was there to get a hair cut, not to have a better ponytail.
After getting washed a second time (at this point it was close to 2:15p after being there since 1:30p) I proceeded to sit in another chair with wet hair until 3:05p to get my original basic cut finished. I was unaware that you did not trim/cut my bangs. I appreciate the blow dry and flat iron however I rarely do that to my own hair, which I expressed, so I’m a bit concerned how my hair will be (once I wash it) with my naturally wavy/curly texture.
At almost 3:30p is when the financial situation occurred. I don’t blame anyone for that, however I was made to feel uncomfortable when you kept asking me ABOUT my finances in front of other employees/clients, it made me feel like I was on welfare and begging for handouts.
At this point, I don’t know what to do because I am extremely unhappy with my color, I am not pleased about my bangs, and overall to be there from 1:30p to 4:00p for a basic (not complicated or trendy cut or a hair treatment) hair cut has left me upset overall. Not including the $98 that is still processing to my account, I’ve spent $787 since February and just expected to be treated a different way.
What can we do to resolve this situation?
This is a quick picture shot on my cell phone but you can see the large bleached area. It was still straight because I took this photo when I got home from the salon. I’m sure to some people, this is nothing but to me, this is a large area of bleached hair.
Now to flesh out the financial situation story… the hair cut was supposed to be $48, when I went up to pay (I was furious, already complained, decided to basically just not tip and get the hell home…) I was handed the receipt to sign but it showed the total as $98. I asked the assistant what happened, she got very upset and then had the salon owner / stylist come over. She refunded the $98 and then was surprised when I said I wouldn’t pay $48 on top of that until the refund was back in my account, which on average takes 5 business days.
She didn’t believe me. I used an analogy of, “Ever return something to Target? How you don’t get the refund instantly? Same. Thing.” and it wasn’t until 15 minutes later when she talked to someone at her credit card processing company and they confirmed what I told her, did she believe me. She then proceeded to, in a room of her employees and clients, make remarks about my financial life, “How will you be able to feed your children?! Do you need money?! How will you survive?! I know you can’t afford this mistake!” and so on. I’m not sure what she thinks my financial situation is as I don’t discuss that information in general, much less with a person who is doing my hair, but suffice to say our bills are paid on time and the boys are healthy, happy, and well fed.
Also, the bleach was in my hair for only two minutes and yes it got that light that quickly. She got me very excited about that which also contributed to me thinking she was going to color my hair (why else do so much bleaching?).
Here’s the rest of it….
Her emailed response
sent via her phone 6 hours later
I will call you tomorrow.
Sent from Yahoo! Mail on Android
sent two minutes later
I’d rather prefer email.
So THREE DAYS go by and nothing. Not even a phone call attempt or email (I wanted everything in writing). So after three days, I sent another email.
I’m emailing yet again…
sent 3 days after my original email
It’s been three days and I still haven’t gotten an emailed response about the situation on Thursday. I feel like I’m not being taken seriously and would like this to be resolved. I still would like to remain a client but this situation and lack of response has me very uncomfortable.
Again, I would like an emailed response.
Her response… from her phone again
sent a few hours later
I will email you tomorrow
Sent from Yahoo! Mail on Android
Finally, she responds a day later
I understand your concerns, I think that long term you will be happier with another hairstylist.
In the meantime, if you would like me to reapply purple to the highlighted strands and
re-cut your bangs, I would of course do that at no charge.
Also, I will not be charging you for the service from September 6, 2012.
Wait… WHATTTT?! She not only didn’t address any of my concerns but… re-cut my bangs? That she never cut in the first place? Place bright purple dye on the bleached chunk of my hair but calling it highlights?? You have to be fucking kidding me. Way to not accept fault and make me feel even worse! SWEET! I know this sounds petty but I swear she didn’t write that email herself, just based on other correspondence over the past year.
At this point I’ve already accepted that I don’t trust her, won’t go back to her, and will have to shell out a fortune to get my hair fixed because I will not bleach my own hair and I will not take the chance of screwing it up even further by putting boxed hair dye on my multicolored hair, especially since I know I won’t be happy with it. I called around local salons, salons in the city – Chicago, and even as far as Wisconsin and the average price is $200-300. Which being that I’m not a millionaire, I don’t have just laying around. It’s doable… eventually. However having to wait a few months to save up is frustrating and I already feel so bad about my appearance.
I finally emailed back because I really wonder why she didn’t actually address my concerns, just acknowledged that I had concerns, was patronizing to me, and was implying she didn’t do anything wrong. I really wonder why I was sitting for hours, being ignored with a wet head and only half a hair cut, plus the bleached area… I actually didn’t leave the salon until 4pm (again my appointment was at 1:30p which I was on time for) due to the cut not being finished until 3:40pm and then the financial situation taking another twenty minutes.
My more pissed off email response
I have to admit this email has me confused. You didn’t really address a single concern of mine (like why was I sitting around for hours with a wet head, or how my appointment for a hair cut at 1:30p took until 3:40p). It also (and I’m sure you didn’t intend it this way) came across a bit patronizing. You didn’t cut my bangs at all so not sure why you said “re-cut”, also you did not place highlights in my hair but bleached a rather large noticeable section of hair.
Placing bright purple on top of it will look just as bad compared to the rest of my current color. I am now stuck with a hair cut and hair color that makes me feel poorly about my appearance and will cost me hundreds of dollars to fix plus the added discomfort of finding a new stylist who would have the ability and time to fix my hair.
I agree that long term, a different stylist is the best choice for me and I also agree that I shouldn’t have to pay for a service that not only wasn’t 100% completed in general, and that I was not treated like a regular client who spends hundreds with you, but I was sitting for hours with wet hair and I left with a large bleached area of hair that I can’t easily repair without spending a lot of money.
I also do not think it’s a good idea, although I appreciate the gesture, of coming back to your salon because I now feel uncomfortable with the confrontational tone I seem to be receiving (again, I’m sure it’s not intentional).
At the time of publishing this post, I still haven’t gotten a reply to the last email I sent two days ago. I’m not entirely shocked though as it took FOUR DAYS to get a condescending response to my original complaint.
I will not be returning to It’s All About You Hair Salon located in Arlington Heights Illinois.
I am open to recommendations of a great stylist for cut and creative color in the northwest Chicago ‘burbs and I am willing to drive a bit for a good stylist.
Have you ever had a bad experience with a hair salon? Share it in the comments!
Update 9/17/2012 It’s been six days since my last email attempt and no response. I’ve also noticed that my Yelp review has been filtered and she suddenly has a lot of 5 star reviews on Yelp. I have also gotten a lot of hits from local towns (which is new really) which I’m sure is related. So there you go. Spend almost $1,000 and end up with jacked up hair and high school behavior from a salon owner.
Update 11/2012 I never did get a response from the salon owner who damaged my hair, however I did get some emails from… her friends? Other clients? Telling me that I’m “ignorant” and that I don’t understand that “good work costs money”. I’m fairly sure those individuals don’t have bleached / choppy hair. I also find it absolutely hilarious that after posting this and my review on Yelp, she went from 2 reviews (one of which was mine, one was from years ago from another individual) to over 14 (all but two glowing reviews are filtered, including mine). So there you have it!